1. Shipping Coverage

We currently offer shipping within Pakistan to eligible delivery addresses supported by our checkout and courier arrangements.

International delivery is not offered under this policy.

2. Order Processing

Orders are generally prepared for dispatch within one to three business days after payment confirmation and any required order verification.

Processing time is separate from courier transit time. Weekends, public holidays, payment verification, stock availability, and other operational circumstances may affect processing.

3. Delivery Estimates

Estimated delivery times and shipping charges will be displayed at checkout where available or communicated in the order confirmation.

Delivery estimates are not guaranteed unless expressly stated otherwise.

4. Courier Service

We use Leopards Courier for eligible shipments.

Courier availability, tracking services, and delivery times may vary by destination.

5. Tracking

Where tracking is available, we will provide the tracking reference through an appropriate customer communication channel.

Customers may contact us if a tracking reference is unavailable or the shipment appears delayed.

6. Incorrect Addresses

Customers should provide accurate delivery information during checkout and notify us promptly of any correction needed before dispatch.

7. Delayed, Lost, or Damaged Shipments

Customers should contact us if a shipment is significantly delayed, cannot be located, or arrives damaged.

We will review the available order and courier records and work toward an appropriate resolution.

8. Fulfillment Records

Bani Hashim Traders retains available order confirmations, shipping receipts, tracking references, delivery records, and relevant customer communications for operational and payment-dispute purposes.

9. Contact

Bani Hashim Traders

Bagah Wal Road, Sabina Town, Faisalabad, 38000, Pakistan

Email: support@banihashimtraders.com

Phone: +92 321 0322 999

Website: https://banihashimtraders.com/