1. Purpose

Bani Hashim Traders is committed to transparent payments, reliable order fulfillment, and fair resolution of customer concerns.

This policy explains how customers can report payment problems and how we handle payment disputes and chargeback requests.

2. Payment Methods

Customers may use the payment methods displayed at checkout. Eligible online card transactions are processed through the Faysal Bank Payment Gateway.

Available payment methods and transaction currencies are those expressly shown during checkout.

3. Payment Concerns

Customers should contact us if they notice an incorrect charge, duplicate payment, missing refund, or another concern relating to an order.

Please provide your order number, transaction date, payment amount, and a description of the issue.

For security, do not send your full card number, card PIN, password, or card security code by email or telephone.

4. Chargeback Investigation

When we receive a chargeback notification through our acquiring bank or payment processor, we review the relevant transaction and available records.

Depending on the dispute, supporting documentation may include order confirmations, invoices, transaction references, courier receipts, tracking records, delivery confirmation, customer correspondence, and applicable website policies.

We submit relevant evidence through the authorized banking channel within the applicable deadline.

5. Refunds and Duplicate Payments

Confirmed duplicate payments and eligible refund requests will be investigated and handled according to our Refund & Return Policy and the applicable payment provider’s procedures.

Refunds are ordinarily initiated through the original payment method where supported. The time required for the funds to appear depends on the payment provider and issuing bank.

6. Fraud Prevention

We may verify order information or temporarily hold fulfillment when a transaction requires additional security review.

We do not request customers’ card PINs or security codes.

7. Customer Rights

This policy does not prevent customers from contacting their bank or payment provider to dispute a transaction or exercise rights available under applicable law.

8. Contact

Bani Hashim Traders

Bagah Wal Road, Sabina Town, Faisalabad, 38000, Pakistan

Email: support@banihashimtraders.com

Phone: +92 321 0322 999

Website: https://banihashimtraders.com/