1. Introduction

Bani Hashim Traders respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or contacting our customer support team.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we protect it.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

• Personal information: Name, email address, telephone number, billing address, and delivery address.

• Order information: Products purchased, order number, order history, delivery details, and customer service requests.

• Payment information: Payment method, transaction reference, payment status, and refund records.

• Technical information: IP address, browser type, device information, website activity, and cookie data where applicable.

• Communications: Information you provide when contacting us about an order, delivery, return, refund, or complaint.

We aim to collect only information reasonably necessary for our business operations and applicable legal obligations.

3. How We Use Your Information

We may use your information to:

• Process and fulfill customer orders.

• Confirm payments and manage refunds.

• Arrange shipping and delivery through our courier partners.

• Send order confirmations and delivery updates.

• Respond to questions, complaints, and support requests.

• Investigate suspected fraud, unauthorized transactions, and payment disputes.

• Maintain business, accounting, and transaction records.

• Operate, secure, and improve our website.

• Meet applicable legal and regulatory requirements.

We will use personal information for marketing communications only where permitted by applicable law and, where required, with your consent.

4. Payment Processing

Our website may offer payment methods including eligible transactions processed through the Faysal Bank Payment Gateway.

Payment processing is subject to the applicable payment provider’s terms and security procedures. Depending on the integration, payment details may be collected directly by the payment provider or transmitted through the approved checkout process.

We do not ask customers to send their card PINs, passwords, or card security codes by email or telephone.

5. Sharing of Information

We may share information necessary to complete legitimate business activities with:

• Faysal Bank and relevant payment service providers.

• Leopards Courier and other authorized delivery providers, where applicable.

• Website hosting, security, and technical service providers.

• Professional advisers and accounting service providers where necessary.

• Government authorities, regulators, courts, or law enforcement agencies where required or legally permitted.

We do not intend to sell customers’ personal information to third parties.

Service providers should receive only the information reasonably necessary for their assigned functions, subject to applicable arrangements and legal requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, maintain sessions, improve website security, remember preferences, and understand website performance.

The cookies used depend on the website software and services enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required, we will provide appropriate consent controls for cookies or similar technologies.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website or electronic transmission method can be guaranteed completely secure.

Customers should protect their account credentials and avoid sending sensitive payment information through unsecured communications.

8. Data Retention

We retain personal information for as long as reasonably necessary for order fulfillment, customer support, accounting, fraud prevention, payment disputes, and applicable legal obligations.

Retention periods depend on the type of information and the reason it was collected.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable law, you may contact us to request access to, correction of, or information about the personal data we hold about you.

You may also request deletion or object to certain uses of your information where such rights apply.

Some records may need to be retained to meet legal, accounting, security, or dispute-resolution obligations.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

We encourage customers to review those policies before providing personal information to third parties.

11. Children’s Privacy

Our website is intended for customers legally eligible to purchase the products offered. We do not knowingly seek to collect personal information from children in circumstances where collection is prohibited by applicable law.

12. Changes to This Policy

We may update this Privacy Policy when our business practices, website features, or applicable legal requirements change.

The latest version will be published on this page with an updated effective date.

13. Contact Information

For privacy-related questions or requests, contact:

Bani Hashim Traders

Address: Bagah Wal Road, Sabina Town, Faisalabad, 38000, Pakistan

Email: support@banihashimtraders.com

Phone: +92 321 0322 999

Website: https://banihashimtraders.com/