Terms & Conditions
1. Introduction
These Terms & Conditions govern your use of the Bani Hashim Traders website and your purchases through our online store.
By accessing our website or placing an order, you agree to these terms, subject to any mandatory rights and protections provided by applicable law.
2. Business Information
Bani Hashim Traders is a sole proprietorship operating in Pakistan.
Business Address: Bagah Wal Road, Sabina Town, Faisalabad, 38000, Pakistan
Email: support@banihashimtraders.com
Phone: +92 321 0322 999
3. Products and Availability
We offer physical products as described on our website.
Product descriptions, images, specifications, prices, and availability are provided to help customers make informed purchasing decisions. We aim to keep this information accurate and current.
Actual product appearance or packaging may vary where appropriate, but such variations will not change the product’s essential characteristics as represented.
Product availability is subject to stock and supplier conditions.
4. Orders and Acceptance
When you place an order, you submit a request to purchase the selected products.
An order may be subject to payment authorization, stock availability, address verification, and other reasonable checks.
An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been dispatched.
If we cannot fulfill an order after accepting payment, we will notify you and arrange an appropriate refund.
5. Pricing and Payments
Prices and applicable delivery charges will be displayed during checkout.
The final payable amount will be shown before you submit your order. Any applicable taxes or additional charges will be disclosed where required.
We accept the payment methods displayed at checkout, which may include eligible payments processed through the Faysal Bank Payment Gateway.
Payments are subject to the applicable payment provider’s authorization and processing requirements.
Customers must use payment methods they are authorized to use and provide accurate order and billing information.
6. Order Processing
Orders are generally prepared for dispatch within one to three business days after payment confirmation and any required verification.
Processing time is separate from courier delivery time. Delays may occur due to holidays, stock availability, verification requirements, or other operational circumstances.
7. Shipping and Delivery
We currently ship within Pakistan to eligible delivery locations supported by our checkout and courier arrangements.
Leopards Courier is our designated courier for eligible shipments.
Estimated delivery times and applicable shipping charges will be communicated at checkout or through order confirmation where available.
Customers are responsible for providing accurate delivery information.
If a shipment is delayed, damaged, or reported missing, please contact our customer support team so that we can investigate and determine an appropriate resolution.
8. Returns and Refunds
Returns, refunds, and order cancellations are governed by our published Refund & Return Policy and Order Cancellation Policy.
Customers may request a return within the stated seven-calendar-day period, subject to applicable eligibility conditions and legal requirements.
Verified damaged, defective, incorrect, or misdescribed products will be handled in accordance with applicable law.
Nothing in these terms removes mandatory consumer rights.
9. Customer Responsibilities
When using our website, you agree to:
Provide accurate contact, billing, and shipping information.
Use payment methods you are authorized to use.
Avoid fraudulent orders, unauthorized payment activity, or misuse of our website.
Avoid interfering with website security or normal operation.
Provide truthful information when reporting a product, delivery, or payment issue.
10. Website Content and Intellectual Property
Unless otherwise indicated, website text, graphics, logos, design elements, and other content owned by Bani Hashim Traders may not be copied, republished, or commercially used without appropriate authorization.
Third-party names, logos, and product marks remain the property of their respective owners.
11. Privacy and Security
Our collection and use of personal information are explained in our Privacy Policy.
Electronic payments are handled through the payment methods and providers made available at checkout.
Customers should not share account passwords, card PINs, or card security codes with customer support.
12. Cancellations and Order Refusal
We may decline or cancel an order where products are unavailable, payment authorization fails, material pricing or listing errors occur, or there are reasonable grounds to suspect fraud or unauthorized activity.
Where payment has been collected for an order that cannot be fulfilled, we will arrange an appropriate refund.
Customers may request cancellation before dispatch, subject to the applicable cancellation policy and legal requirements.
13. Limitation of Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, we are not responsible for losses arising from circumstances beyond our reasonable control, provided that this does not remove any applicable obligation to deliver products, provide refunds, or meet mandatory consumer protections.
14. Third-Party Services
Our website may use third-party payment, courier, hosting, and technical services.
Those services may be subject to separate terms and conditions. Our use of a third-party provider does not remove our responsibilities to customers under applicable law.
15. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our business, website, products, or applicable requirements.
The latest version will be published on this page with its effective date. Changes will not remove rights that customers are entitled to under applicable law.
16. Governing Law
These terms are subject to applicable laws of Pakistan. Mandatory consumer protections and other applicable legal rights remain unaffected.
17. Contact Information
For questions about these Terms & Conditions, orders, or payments, contact:
Bani Hashim Traders
Address: Bagah Wal Road, Sabina Town, Faisalabad, 38000, Pakistan
Email: support@banihashimtraders.com
Phone: +92 321 0322 999
Website: https://banihashimtraders.com/